Senior Manager, Channels Engineering

Company: Evenbreak
Location: Haverhill
Posted on: May 8, 2024

Job Description:

Location: London OR Newbury + *Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week - Mon to Fri *HybridAt Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.Who We Are: We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.This role holds overall accountability for Software Engineering practice and delivery of all Digital Channels in Vodafone UK, driving the Vodafone UK strategy in line with the Digital and Connectivity Champion principles of being one global team. They possess a strong background in engineering and possess the necessary leadership and management skills to effectively establish a technology culture and blending modern Business Agility & DevSecOps practices together with Vodafone's operating model. Responsible for setting goals, defining project timelines, allocating resources, and ensuring that projects are delivered on time, to quality and within budget. This position plays a pivotal role in bridging the gap between engineering teams and our business stakeholders, fostering seamless communication, aligning expectations, and driving innovative solutions that cater to the evolving needs of our customers. Additionally, responsible to drive mentorship and support to their team members, fostering their professional growth and ensuring a collaborative and productive work environment. The role focuses on growing our people, leading senior engineering leaders through coaching, mentoring, feedback, and career development. This role is dedicated to establishing a thriving engineering culture, delivering solutions, and driving technical initiatives, with a primary focus on building software that enables our customers to connect with Vodafone in a meaningful way.Role Purpose: Responsible for leading the digital engineering organisation that delivers all digital channels (App, Web, Chatbot, Voice & Contact Centres) for Vodafone UK (across all Assisted and non-assisted digital and call centre channels).Building a world class software engineering capability to drive Vodafone's global ambition to become the Digital and Connectivity Champion, with a relentless focus on security, quality and pace of delivery, while keeping our customers at the heart of what we do.The primary contact for the Commercial digital tribes, partnering with business leaders across Vodafone. Active role in GMT relations for all aspects of Digital Engineering and its effectiveness in delivering against the Vodafone UK Consumer & Business strategies.What You'll Do:You will define and drive the vision and strategy for (300+) globally distributed digital engineers across our channels (web / app / chatbot / voice), ensuring alignment with overall business objectives and delivering innovative solutions.You will be accountable for financial ownership budgeting and vendor management.You will execute Agile, Lean, and DevSecOps best practices, embedding behaviours and principles driving a model of continuous delivery.You will partner with Senior & GMT stakeholders of all channels acting as the key point of contact across the business.You will have an uncompromising focus on connectivity and reliability, accountable for operational stability with world class MTTR, error rates and availability. You will own engineering outreach, leading the charge in team marketing and PR efforts, organising engaging coding events, robust comms to amplify VF presence externally.Who You Are:You will have a proven track record of structuring & leading lean engineering teams with an in-depth understanding of the technologies, processes and architecture required for delivering high quality digital products at pace.You will have a deep understanding of the full software development lifecycle including multiple delivery methodologies with the ability to mentor, motivate and shape high performing teams across time zones.You will have proven expertise in orchestrating seamless collaboration between engineering and business teams to develop solutions, coupled with a commitment to upholding best-in-class engineering practices for optimal product development and delivery.You will Demonstrate the ability to cultivate and nurture key stakeholder relationships, leveraging effective communication and interpersonal skills to bridge the gap between engineering teams and stakeholders.You will have deep expertise in budget planning and financial management in product-based organizations. Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What We Offer: We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.Together We Can: Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Keywords: Evenbreak, Lawrence , Senior Manager, Channels Engineering, Engineering , Haverhill, Massachusetts