Dispatch Receptionist/Accounting Clerk

Company: SERVPRO
Location: Lawrence
Posted on: May 25, 2023

Job Description:

Do you love helping people through difficult situations?

Then don't miss your chance to join our Franchise as a new Dispatch Receptionist/Accounting Clerk. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO - Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.


Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

Provide excellent customer service

Receive general phone calls and greet visitors

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Maintain accurate records in QuickBooks

Create financial reports and perform analysis

Maintain tax, insurance, and compliance requirement

Maintain vendors, resources, and subcontractors

Complete accounts payable activities

Complete accounts receivable activities

Perform general administration duties

Assist other departments, as needed

Qualifications:

2+ year(s) of administrative or office-related experience and business experience

Working knowledge of current business software technologies is required

Experience in the commercial cleaning and restoration or insurance industry is desired

Customer service experience, quality assurance, and scheduling a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED, Associate's/Bachelor's degree preferred

Ability to successfully complete a background check subject to applicable law


All employees of a SERVPRO - Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO - Franchise. SERVPRO - Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.


Compensation: $18.00 per hour


Picture yourself here fulfilling your potential.


At SERVPRO -, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO - career opportunities near you is easy! We look forward to hearing from you.


All employees of a SERVPRO - Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO - Franchise. SERVPRO - Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Keywords: SERVPRO, Lawrence , Dispatch Receptionist/Accounting Clerk, Accounting, Auditing , Lawrence, Massachusetts