Shuttle Program & Operations Manager
Company: Vpne Parking Solutions
Location: Boston
Posted on: May 9, 2024
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Job Description:
Overview:The role of the Shuttle Operations Manager is to
oversee and manage the VPNEs passenger transportation services, by
providing exceptional guest service and maintaining an environment
of safety and risk prevention. Using top notch customer service
skills and leading by example, the Transportation Operation Manager
will create an atmosphere that caters to the many varying needs of
our clients, riders and visitors through effective team leadership
and management. The Manager will effectively communicate and
execute VPNE policies and procedures to optimize service and
revenue and foster a trustworthy client relationship and ensuring
safety is a top priority at all times.Responsibilities:Drive VPNE
Business and Build VPNE Brand by driving our clients business and
building their brandOversee the complete day to day operations of
multiple locationsInterview, hire & train CDL & Non CDL
candidatesManage approx. 20-25 direct report driversWork closely
with VPNE transportation Director to ensure operations standards
and procedures are being executed correctly and efficientlyUses
clients objectives to exceed clients expectationsEnhance VPNEs
culture by treating your team exceptionally well and contributing
to our goal which is to be the employer of choice for shuttling
programsEnhance VPNE appearance and service delivery.Partner with
Human Resources to ensure various policies, procedures, laws,
standards and government regulations are being correctly
implementedFully understand and utilizes the systems VPNE uses to
drive and control revenue streamsEnsures VPNE safety standards and
procedures are being strictly maintained at each locationOversee
vehicle maintenance plan and coordinates maintenance contractors to
ensure fleet availability to meet service requirementsEnsures
prompt investigation and resolution of complaints and incidents as
relates to service delivery and in compliance with VPNE and clients
policyEnsure daily trip edit is completed accurately and
timelyReview pre-trip inspections to ensure fleet safetyEnsure all
safety regulations are being observed and all training methods are
adequate and effectiveCoordinate special eventsEffectively forecast
and budget for all shuttle related expendituresMaintain an
impressive relationship with our client on location to promote VPNE
brandAssist and organize all related events, in regards to shuttle
servicesQualifications:Education, Experience and Skills RequiredCDL
License with Passenger EndorsementAt least 4 year's experience in
transportation industryPreferred experience of managing a fleet of
10+ vehicles and 20+ DriversAbility to establish and maintain
relationships with clients and vendorsImpressive appearance,
communication (written and verbal) and demeanorKnowledge of DOT &
DPU rules and regulationsAbility to travel locally and manage
locations regionallyAbility to be flexible and work under
pressureAbility to organize and prioritize work in an effective and
timely mannerAbility to read, write, speak and communicate in
EnglishAbility to develop an impressive and dependable team to meet
all of VPNEs goalsKnowledge of transportation programs and local
operationsKnowledge of vehicle and equipment use and maintenance
requirementsAbility to lift and move up to 50 lbs of supplies and
signageProficient in MS Office Suite, Word, Excel & OutlookBenefits
for Full-Time Employees:Medical, Dental, Vision401K with a
matchCommuter benefitsDiscount programsShort-term
disabilityAccident insuranceLife insuranceAnd more...VPNE is a
family-owned, fun, people-dedicated and rapidly growing company
headquartered in the Greater Boston Area. We are the support
services business partner to the most prestigious health-care
institutions, commercial property owners and developers, financial
institutions, and hospitality companies. We promote growth from
within and instill our company's family values in an ever-expanding
business.Our team members are energetic, friendly, and proactive in
helping VPNE build its brands. We are proud to be a recognized
leader in the hospitality and healthcare industries, looking for
people like you to help us drive our clients' business and build
their brand.#VPNEshuttle343by Jobble
Keywords: Vpne Parking Solutions, Lawrence , Shuttle Program & Operations Manager, Executive , Boston, Massachusetts
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