Customer Success Management Manager

Company: VirtualVocations
Location: Burlington
Posted on: May 3, 2025

Job Description:

A company is looking for a Manager, Customer Success Management.
Key Responsibilities

Oversee a team of Customer Success Managers to enhance customer experience and value
Implement processes and frameworks to improve team effectiveness and track performance metrics
Coach and develop team members, ensuring they have the necessary tools and knowledge to succeed

Required Qualifications

5+ years of experience in customer success or account management in the SaaS industry
2+ years of people management experience in a customer-facing role
Proven track record of managing and developing high-performing teams
Strong understanding of customer success best practices and methodologies
Proficiency in customer success software and CRM systems

Keywords: VirtualVocations, Lawrence , Customer Success Management Manager, Executive , Burlington, Massachusetts

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