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Entry Administrator - Community Behavioral Health Center (CBHC)

Company: Beth Israel Lahey Health
Location: Lawrence
Posted on: November 25, 2022

Job Description:

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.



Job Type:



Regular



Scheduled Hours:



16



Work Shift:



Day (United States of America)



Entry Administrator - Lawrence Community Behavioral Health Center (CBHC)



Job Description:



* New Increased Competitive Pay Rates



The Community Behavioral Health Center Program (CBHC) Entry Administratorserves as the first point of contact for individuals arriving at the CBHC in Lawrence. The Entry Administrator contributes to the agency's mission by welcoming and registering clients in an efficient and empathetic manner. The entry administrator is responsible for the first impression of the organization:?greeting, check-in and directing clients to the appropriate floor and waiting room. The Entry Administrator may also manage inquiriesin person, fromclients, visitors and other community members who walk into the center.



The Entry AdministratorResponsibilities Are:



* Greets the clients and others timely and in a manner that is respectful and empathetic

* Briefly interviews client or designee to accurately collect patient identifiers

* Verifies the client identifiers to ensure that the correct medical record is retrieved in the agency EHR

* Uses the agency EHR to verify clients schedule appointments and/or review if they are a new or existing client.

* Checks in clients arriving for a scheduled appointment.

* Direct individuals to the appropriate floor and waiting room

* Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals

* Answers common, non-clinical questions and escalate questions as appropriate.

* Monitors visitor access, waiting area and maintains security awareness.



Qualifications:



* High School Diploma / GED, a minimum of 1 yr. Experience in a related field; multitasking, time management and strong attention to detail are essential.

* Bi-lingual English/Spanish, preferred

* Excellent customer services skills

* Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus.

* Strong communication and people skills.? Techniques for dealing effectively with the public and staff, in person and over the telephone.



Schedule: PT - 16 hours, Sat & Sun (8:45am-5:15pm)



FLSA Status:



Non-Exempt



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Keywords: Beth Israel Lahey Health, Lawrence , Entry Administrator - Community Behavioral Health Center (CBHC), Healthcare , Lawrence, Massachusetts

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