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Customer Service Rep Work from Home 16 - 17/hr

Company: SaviLinx
Location: Lawrence
Posted on: January 5, 2022

Job Description:

Customer Service Representative II (CSR II)

The CSR II embodies the core values of SaviLinx:
Makes every Interaction Count
Acts with Respect and Integrity
Demonstrates Passion for Continuous Improvement
Worthy of Trust from all Stakeholders

Job Location : Lawrence, MA (Work from Home)

Job Description

Summary/Objective:

The Customer Service Representative II is responsible for providing English-only customer service support through a variety of platforms.

Duties/Responsibilities:
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients' requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.

Qualifications:
Flexibility to work variable days and hours
18 years of age or older
Demonstrated success in customer service work via phone, email, chat, or in person
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
Customer service oriented (empathetic, responsive, patient, and conscientious)

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Keywords: SaviLinx, Lawrence , Customer Service Rep Work from Home 16 - 17/hr, Hospitality & Tourism , Lawrence, Massachusetts

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