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Administrative/Customer Service Assistant

Company: Staffing Now
Location: Lawrence
Posted on: May 13, 2022

Job Description:

We have an exciting temp-to-hire opportunity for an Administrative/Customer Service Assistant at our client in the Merrimack Valley area.Job Summary The Administrative and Customer Service Assistant is responsible for providing clerical and administrative support to the front office and customer service team. Responsibilities

  • Answer all incoming phone calls and emails in a timely manner
  • Provide quality customer service in every interaction
  • Maintain clean and organized front office and conference room, including inventory and order office supplies
  • Process sample requests, involve other departments for custom samples
  • Manage the sample room: keep it organized, review inventory levels and order as needed
  • Provide price quotes that are within designated pricing parameters
  • Enter quotes and customer orders into the system and ensure everything is entered accurately and with specified terms and conditions
  • Coordinate with internal teams to resolve customer questions, requests, or issues
    • Navigate systems and reference materials to research customer issues and provide accurate information
    • Provide proof of deliveries as requested by customers
    • Communicate vital information (pricing, lead times, etc.) to customers and answer product questions
    • Process customer credit memos
      • Review freight bills for accuracy and provide freight bill verifications
      • Responsible for all phone system related tasks
      • Assist with various accounts payable activities, including entering A/P vouchers
      • Provide accounts receivable support with customer invoicing and matching payment checks to customer invoices,
      • Support year-end filing activities
      • Greet clients, visitors, and guests
      • Perform general office duties such as filing and copying
      • Other duties as assignedQualifications: Required Skills, Education, and Experience
        • High School Diploma or GED
        • 3+ years in customer service and/or administrative support role
        • Experience working in ERP systems and CRM software preferred
        • Excellent time management and organization skills. Must have the ability to multi-task and work in a fast-paced environment, re-prioritize based on business demands coupled with a strong sense of urgency.
        • Proactive, self-directed, and motivated; not afraid to "roll up your sleeves."
        • Strong internal and external customer service focus
        • Impeccable follow-through and attention to detail. Timely and accurate execution of responsibilities.
        • Strong verbal and written communication skills
        • Intermediate skill level in Microsoft Office, specifically Outlook, Word, and Excel
        • Team player with a positive attitude
        • Must be able to report to work
        • Experience working in a manufacturing environment a plus.

Keywords: Staffing Now, Lawrence , Administrative/Customer Service Assistant, Hospitality & Tourism , Lawrence, Massachusetts

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