Parts - Customer Service
Company: Abel Womack, Inc.
Location: Lawrence
Posted on: January 16, 2023
|
|
Job Description:
Parts - Customer ServiceLawrence, MA Growing Team - Stable
IndustryAbel Womack is the market leader in the design,
implementation and service of complete material handling solutions.
For 100 years we've worked closely with our customers to gain
insight into their business and fully understand their specific
operational needs, unique requirements and strategic goals. We
represent "best of breed" industrial solution suppliers, including
Raymond Lift Trucks, Kardex Remstar carousels, Hytrol Conveyors and
Fanuc Industrial Robots. Our unique capabilities, deep industry
expertise, and broad range of advanced technologies help deliver
results that positively impact our customers' bottom line.We seek a
talented, independent, highly organized, and motivated Parts
Correspondent who will provide a consistent and professional level
of support to our customers by determining correct equipment parts
orders for Raymond battery-powered lift trucks, Kardex Remstar
automated storage units, Hytrol conveyors and similar equipment,
and by completing full-cycle order entry and processing of parts
orders. The successful applicant will provide a high level of
efficiency, attention to detail, responsiveness and
timeliness.Responsibilities include:Answering incoming calls or
e-mails from customers as the first step in the order-entry
cycleGathering information about customer needs and processing
customer orders efficientlyInteracting with Abel Womack service
technicians in a positive, responsive manner to fulfill parts
ordersUsing parts manuals, online schematics, online parts
resources and other sources to identify needed partsSourcing parts
through various established networksFollowing up backorders or
other delaysKeeping customers and/or internal service team members
apprised of current order statusWorking with internal departments
to resolve shipping/billing discrepancies, returns, etc.Processing
and reconciling vendor purchase orders, parts cores,
shipping/billing discrepancies, returns, etc.Helping to maintain
manuals and other reference material for the departmentOther
related duties.RequirementsHigh school diploma or equivalent1-3
years' experience in a customer service positionExcellent telephone
and in-person communication skillsExcellent internal and external
customer service skillsClear and accurate written communication
skills for email interaction with internal and external
customersAbility to read parts manuals/schematics requiredAbility
to transcribe parts numbers accurately and to eventually retain
parts numbers for speedUnderstanding of mechanical parts
helpfulStrong typing skills required (10-key) for online order
entryAbility to navigate various computer software and databases,
including MS Office, email, Irium or other ERP systemMust be
well-organized, detail-oriented and able to multi-taskBenefitsAbel
Womack offers a generous compensation and benefits package which
includes affordable, comprehensive Blue Cross/Blue Shield Medical
and Dental coverage, 401(k) and Profit Sharing plans, Vision
benefits, Flexible Spending Accounts, Life and Disability
insurance, paid vacation, and more. Our tagline is discover the
difference, because of our unique capabilities and philosophy.Come
join our team and see how you can be the difference.
Keywords: Abel Womack, Inc., Lawrence , Parts - Customer Service, Hospitality & Tourism , Lawrence, Massachusetts
Click
here to apply!
|