Parts - Customer Service

Company: Abel Womack, Inc.
Location: Lawrence
Posted on: January 16, 2023

Job Description:

Parts - Customer ServiceLawrence, MA Growing Team - Stable IndustryAbel Womack is the market leader in the design, implementation and service of complete material handling solutions. For 100 years we've worked closely with our customers to gain insight into their business and fully understand their specific operational needs, unique requirements and strategic goals. We represent "best of breed" industrial solution suppliers, including Raymond Lift Trucks, Kardex Remstar carousels, Hytrol Conveyors and Fanuc Industrial Robots. Our unique capabilities, deep industry expertise, and broad range of advanced technologies help deliver results that positively impact our customers' bottom line.We seek a talented, independent, highly organized, and motivated Parts Correspondent who will provide a consistent and professional level of support to our customers by determining correct equipment parts orders for Raymond battery-powered lift trucks, Kardex Remstar automated storage units, Hytrol conveyors and similar equipment, and by completing full-cycle order entry and processing of parts orders. The successful applicant will provide a high level of efficiency, attention to detail, responsiveness and timeliness.Responsibilities include:Answering incoming calls or e-mails from customers as the first step in the order-entry cycleGathering information about customer needs and processing customer orders efficientlyInteracting with Abel Womack service technicians in a positive, responsive manner to fulfill parts ordersUsing parts manuals, online schematics, online parts resources and other sources to identify needed partsSourcing parts through various established networksFollowing up backorders or other delaysKeeping customers and/or internal service team members apprised of current order statusWorking with internal departments to resolve shipping/billing discrepancies, returns, etc.Processing and reconciling vendor purchase orders, parts cores, shipping/billing discrepancies, returns, etc.Helping to maintain manuals and other reference material for the departmentOther related duties.RequirementsHigh school diploma or equivalent1-3 years' experience in a customer service positionExcellent telephone and in-person communication skillsExcellent internal and external customer service skillsClear and accurate written communication skills for email interaction with internal and external customersAbility to read parts manuals/schematics requiredAbility to transcribe parts numbers accurately and to eventually retain parts numbers for speedUnderstanding of mechanical parts helpfulStrong typing skills required (10-key) for online order entryAbility to navigate various computer software and databases, including MS Office, email, Irium or other ERP systemMust be well-organized, detail-oriented and able to multi-taskBenefitsAbel Womack offers a generous compensation and benefits package which includes affordable, comprehensive Blue Cross/Blue Shield Medical and Dental coverage, 401(k) and Profit Sharing plans, Vision benefits, Flexible Spending Accounts, Life and Disability insurance, paid vacation, and more. Our tagline is discover the difference, because of our unique capabilities and philosophy.Come join our team and see how you can be the difference.

Keywords: Abel Womack, Inc., Lawrence , Parts - Customer Service, Hospitality & Tourism , Lawrence, Massachusetts