Customer Service Coordinator - Lawrence, MA
Company: Abel Womack, Inc.
Location: Lawrence
Posted on: January 23, 2023
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Job Description:
Customer Service Coordinator - DispatchLawrence, MAGrowing Team
- Stable IndustrySince our inception in 1922, Abel Womack has grown
to become a well-established material handling industry leader,
with 3 offices in the Northeast and partners throughout the U.S.
E-commerce is on the rise, and we are uniquely positioned to help
companies meet customer demand by providing top-quality warehouse
and material handling solutions. We stand out because we pair
decades of experience with innovation and tailored technologies to
drive positive results.Abel Womack knows that great culture
attracts great talent. We've built a team of dedicated
professionals who work hard and work smart to provide excellent
customer care while also taking care of our communities and each
other.Due to growth, we need to add to our Team! We are seeking
career-minded, customer-focused individuals to join our customer
response center. If you have excellent customer service skills,
top-notch workflow processing ability, and want to work for a
positive, established organization that values its amazing
employees, then our Service Coordinator position might be the
opportunity for you!PRIMARY RESPONSIBILITY is consistent and
professional processing of all customer requests for service,
ensuring a high level of customer satisfaction is achieved.The
Service Coordinator will:Assume responsibility for tracking service
requests from inception to completion. This includes obtaining
purchase orders, gathering equipment breakdown details and any
other information necessary for call processingCommunicate daily
with service technicians regarding equipment breakdown calls and
scheduled maintenanceWork closely with Abel Womack Lead Technicians
to dispatch technicians to customer sitesMaintain daily dispatch
logs for service techniciansWork directly with Original Equipment
Manufacturers (OEM) on submission of warranty claims and processing
of invoicesTrack and renew Service ContractsAccurately enter and
submit daily time records for each technicianProvide
administrative, informational and customer service coordination
support to external customers, service technicians, service staff,
service management, and sales team.Resolve common customer issues,
principally through phone conversations with the customerConduct
customer follow-up calls weekly to ensure consistent customer
satisfactionPerform other duties as assigned.As a front-line
representative of Abel Womack to our customers, maintaining a
professional, positive relationship with customers will be
essential to your success as a Service Coordinator.REQUIREMENTS
Abel Womack will provide training to well-qualified applicants who
demonstrate:Solid organizational, interpersonal and communication
skills (telephone, email and in-person)Ability to handle internal
and external calls with precision and high level of customer
serviceAbility to prioritize, multitask and independently manage
internal and external workloadAbility to view and analyze
location/availability of multiple technicians simultaneouslyHigh
level of computer proficiency (MS Office)Ability to perform data
entry quickly and accuratelyWillingness to work as a team
playerPositive attitude and well-groomed professional
appearanceMust be able to successfully pass a pre-employment
background check and drug/alcohol screeningAbility to identify lift
truck components and material handling equipment a plusExperience
in similar position as dispatcher/customer service
coordinator/admin assistant preferredBenefits:Abel Womack offers a
competitive benefits package which includes Blue Cross/Blue Shield
Medical and Dental, 401(k) and Profit Sharing plans, Vision
benefits, Flexible Spending Accounts, life and disability
insurance, and more. We also offer tuition reimbursement to help
you continue to build your skills.Our tagline is discover the
difference, because of our unique capabilities and philosophy.ABEL
WOMACK. is an Equal Opportunity EmployerNO RELOCATION PROVIDED FOR
THIS POSITION
Keywords: Abel Womack, Inc., Lawrence , Customer Service Coordinator - Lawrence, MA, Hospitality & Tourism , Lawrence, Massachusetts
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