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Advanced Software Engineer- T3

Company: Symbotic
Location: Lawrence
Posted on: November 20, 2023

Job Description:

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for an Advanced Software Support Engineer to join our T3 team within our Core Systems Software Engineering organization. Your job will be to deploy and support software change requests, automate software deployment processes, support resolution of critical incidents, and collaborate with other Symbotic teams to ensure our customers have support to run 24x7.

What we do

The T3 team is part of the Core Systems Software Engineering organization and is responsible for software/systems deployments, prompt critical issues resolution, and scaling to many customers and sites. We are solving some of the toughest operational challenges in some of the most sensitive and mission critical automated warehouse solutions.

What you'll do

  • Provide direct support for product release activities "on-site" at customer locations.
  • Provide escalation support for short-term problem resolution activities.
  • Perform direct coding and validation activities for support tools.
  • Create documentation of system-level functionality from a support perspective.
  • Install highly configurable hardware interfacing software.
  • Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
  • This position will be onsite at our Wilmington, MA headquarters Mon-Fri
  • This position may require an early start schedule (example 6am -3pm)
  • Participate in an "on-call" rotation to provide after-hours support.
  • Up to 10% travel to customer sites may be required.

    What you'll need
    • Bachelor's degree in computer science or a related field required or 10+ years applicable experience.
    • 5+ years of demonstrated experience in software deployment, development, and support.
    • SQL Server experience is required.
    • Linux exposure is required.
    • Powershell/python/bash scripting experience.
    • Knowledge of one or more cloud-native software technologies including Kubernetes, Ansible, RabbitMQ, Docker, Microsoft Azure, and Gitlab.
    • Object-oriented programming experience is desired.
    • Working knowledge of Windows O/S configuration.
    • Knowledge of Windows User and Account management.



      About Symbotic

      Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .

      We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

      We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Keywords: Symbotic, Lawrence , Advanced Software Engineer- T3, IT / Software / Systems , Lawrence, Massachusetts

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