IT Help Desk (Level 1)

Company: New Hampshire Mutual Bancorp
Location: Concord
Posted on: February 16, 2026

Job Description:

Job Description Job Description Company: New Hampshire Mutual Bancorp Title: IT Help Desk-1 (Level1) Location: New Hampshire Position Details: Full Time, Monday-Friday, varying hours between 7:00AM-6:00PM. One Saturday required each month between 8:00AM-2:00PM Pay Rate: $22.00 - $26.00 per hour, payable biweekly on Fridays New Hampshire Mutual Bancorp (NHMB) is seeking an IT Help Desk (Level 1) professional. The incumbent provides support services for all of NHMB , including our affiliates, The Merrimack, MVSB , Savings Bank of Walpole (SBW) , and NHTrust . This position offers a hybrid work schedule based in New Hampshire. The successful applicant will have working knowledge of network systems and the ability to collaborate across all functional groups and employee levels. In this role, you will work closely with our Information Technology team and our internal customers to provide assistance in navigating system related issues. We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience IT Help Desk: $22.00 - $26.00 PRIMARY RESPONSIBILITIES: Responsible for maintaining accurate tracking of helpdesk calls relating to PCs, Core, and Telephone hardware and software Provides prompt response to user inquiries through helpdesk, track-it, or scheduled work orders Responsible for onboarding new employees and coordinates with IT team members to complete onboarding experience Facilitates incident resolution of all personal computer hardware and software as well as phone system equipment as it relates to helpdesk calls JOB REQUIREMENTS/DESIRED EXPERIENCE: High School Diploma or GED One to Two years of PC, network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments Ability to communicate technical concepts to non-technical customers Must be commutable to a New Hampshire based branch/office to attend to business needs as needed We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust. We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

Keywords: New Hampshire Mutual Bancorp, Lawrence , IT Help Desk (Level 1), IT / Software / Systems , Concord, Massachusetts