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Specialist, Payment Operations, Dorchester, MA

Company: Santander Bank
Location: Lawrence
Posted on: March 27, 2020

Job Description:

Specialist, Payment Operations, Dorchester, MA - 2000467

Description

As a member of Santander's retail banking division, you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

Responsibilities

The Payment Operations Specialist (wires) is responsible for supporting the processing of payments and related activities, and is an integral part of the Payment Operations team. The Payment Operations Specialist must:

  • Adhere to Privacy Policy, Code of Ethics and follow all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations.
  • Provide exceptional customer service to both internal and external customers.
  • Report issues of concern or matters of potential loss to Manager.
  • Support processing of payment transactions and related activities.

    The Payment Operations Specialist position is part of the sensitive key positions required PTO policy. The hours of operation are within the hours of 8AM - 6:30PM.

    Qualifications

    • Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics or equivalent work experience;
    • 3-5 years in same or similar role.
    • Ability to calculate figures and amounts such as interest, percentages and volume.
    • Ability to effectively communicate both orally and written with customers, team and management.
    • Ability to perform multiple tasks in a fast-paced environment.
    • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments.
    • Adequate knowledge of MS Office: Word, Excel, Outlook and Powerpoint.
    • Developing knowledge of cash management industry, including systems, products and services.
    • Excellent verbal and written communication skills.
    • Solid organizational skills and attention to detail.
    • Minimal physical effort such as sitting, standing, and walking.
    • Collects data and relevant facts to communicate problems.
    • Presents the general outline and direction of the solution.
    • Demonstrates the organization's customer service standard.
    • Foundational - Learning and developing.
    • Ensures all tasks are carried out correctly Learns from past mistakes and ensures that they are not repeated in similar future situations.
    • Learns about and diligently follows established risk management policies, processes and procedures.
    • Openly and proactively shares information.
    • Responds promptly to customer inquiries.
    • Takes responsibility for issues and, with assistance, works to find a solution.
    • Understands the central role the risk management function plays in the organization environment.
    • Learns to identify and flag items non-compliant with regulations
    • Works effectively in team settings.
    • Shows appreciation for others' help and lends a hand when needed to complete shared tasks. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

      Job : Business Operations

      Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park

      Organization : SBNA Operations (5000)

      Schedule : Full-time

      Job Posting : Feb 5, 2020, 4:51:04 PM

Keywords: Santander Bank, Lawrence , Specialist, Payment Operations, Dorchester, MA, Other , Lawrence, Massachusetts

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