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Night Assistant Client Care Supervisor

Company: Ethos Veterinary Health
Location: Lawrence
Posted on: May 3, 2021

Job Description:

Bulger Veterinary Hospital is located in Lawrence, MA , and we are looking to hire a Full-time highly motivated Client Care Supervisor to join our team. About the Role: The Client Care Assistant Supervisor serves in a leadership capacity to assist the rest of the administrative team in motivating, supporting, and training Client Care Specialists and Hospital Service Agents to provide exemplary customer service, maintain accurate records, and ensure the smooth flow of patients through the hospital. In conjunction with the administrative team: The Client Care Assistant Supervisor is responsible for scheduling, supervising and coaching Client Care and Hospital Agent staff. Models exemplary customer service skills and coaches team to continue to develop their own skill sets. Resolves customer issues. Actively interacts with internal support areas. Responsible for assisting with staff performance reviews. Works with the administrative team to make decisions for the hospital. Responsibilities: + Assisting the Client Care Supervisor in promoting and maintaining exceptional customer service. + Handling clients in sensitive and difficult situations. Applying good judgment to make decisions that balance the policies of the company and the needs of the client/patient. + Schedules and maintains appropriate staffing for Client Care and Hospital Service Agent teams + Maintains and keeps an organized Lobby with a positive and inviting environment + Develops strong internal partnerships with all departments within the hospital + Works with the Supervisor to conduct performance reviews, training and developing of the Client Care Specialist and Hospital Service Agents teams About You: + Minimum of 5 years experience as a Client Care Specialist or equivalent + Demonstrated leadership ability in an operations area related to Veterinary or Medical operations + Professional staff development, management, training, and employee counseling skills + Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times. + Superior interpersonal skills and be able to develop and maintain positive working relationships with others. + Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred. + Ability to be flexible in your schedule Education, License and Job Requirements: - + Associates degree or equivalent work experience preferred Schedule: Full time hours 36 hours a week nights only, one weekend shift per week and up to three holidays per year. About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Exotics, Ophthalmology, Surgery, Internal Medicine, and Cardiology. Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. Benefits of Working at Bulger Veterinary Hospital: + Compensation is based on experience and skill level + Full-time benefits include health insurance start on your first day! With the choice of a 100% employer paid plan; dental, vision, disability, and life insurances; flex spending accounts for medical and/or dependent care costs; discounted pet medical care; 401(k); Employee Assistance Program; and paid time off, uniforms, and a generous CE allowance. + Working with a talented, caring and enthusiastic team Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Keywords: Ethos Veterinary Health, Lawrence , Night Assistant Client Care Supervisor, Other , Lawrence, Massachusetts

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