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Work From Home Call Center Representative

Company: Firstsource
Location: Lawrence
Posted on: November 14, 2021

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / M-F schedule / EST hours / Paid training - As a Call Center Rep you'll: Answer and document all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or ques; Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed; Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery...Hiring Fast > >

Keywords: Firstsource, Lawrence , Work From Home Call Center Representative, Other , Lawrence, Massachusetts

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