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Program Support Specialist

Company: The Community Group
Location: Lawrence
Posted on: January 4, 2022

Job Description:

The Program Support Specialist is responsible for assigned group of accounts; provides back up to the front desk and is actively current on EEC policies on supportive, income eligible and voucher contracts.

Duties
Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into EZCARE & CCFA database for income eligible, voucher, supportive and private contracts;
Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in EZCARE & CCFA;
Manage and maintain 100% slot capacity for program;
Recruit for program waitlist and fill slot openings;
Develop competency around complete attendance and billing cycle;
Provide back up to other Program Support Specialist when needed;
Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;
Complete and ensure 100% quality control accuracy for intakes and reassessments;
Maintain strict confidentiality according to agency and state policies;
Assist with main line phone calls and transfer to appropriate extension;
Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;
Manage internal program waitlist and ensure Kinderwait is being updated;
Maintain open communication with parents, co-workers, and programs;
Maintain a professional manner at all time with parents, co-workers, and programs;
Attend regularly scheduled staff meetings; and
May be assigned other duties as needed by supervisor.

Qualifications
High School Diploma is required;
Associate's Degree in related field is preferred;
Demonstrated customer service orientation;
Strong computer Skills (word, excel, outlook, other -EZCARE, CCFA, KINDERWAIT);
Excellent verbal and written communication skills;
Strong math & logic skills; ability to process cash payments;
Works well in a team environment and independently when needed; and
Flexibility, patience and a sense of humor essential.

Keywords: The Community Group, Lawrence , Program Support Specialist, Other , Lawrence, Massachusetts

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