Client Care Supervisor
Company: Ethos Veterinary Health LLC
Location: Lawrence
Posted on: August 4, 2022
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Job Description:
Bulger Veterinary Hospital is located in Lawrence, MA, and we
are looking to hire a Full-time highly motivated Client Care
Supervisor to join our team.About the Role: The Client Care
Supervisor serves in a leadership capacity to assist the rest of
the administrative team in motivating, supporting, and training
Client Care Specialists and Hospital Service Agents to provide
exemplary customer service, maintain accurate records, and ensure
the smooth flow of patients through the hospital. In conjunction
with the administrative team: The Client Care Supervisor is
responsible for scheduling, supervising and coaching CCS and HSA
staff, managing accounts receivable and overseeing daily cash
transactions. Models exemplary customer service skills and coaches
team to continue to develop their own skill sets. Resolves customer
issues. Actively interacts with internal support areas. Responsible
for all CCS staff performance reviews. Works with the
administrative team to make decisions for the
hospital.Responsibilities:Reconciling of daily cash, credit card
and check transactionsSchedules and maintains appropriate staffing
for CCS and HSA teamsMaintains and keeps an organized Lobby with a
positive and inviting environment Manages the accounts receivable
for all departmentsDevelops strong internal partnerships with all
departments within the hospitalWorks with the Assistant Supervisor
to conduct yearly performance reviews, training and developing of
the Client Care Specialist and Hospital Service Agents
teamsResponsible for all hiring of new team members to the CCS and
HSA teamsConsistently models exemplary customer service and coaches
CCS and HSAAbout You:Minimum of 5 years experience as a Client Care
Specialist or equivalent Demonstrated leadership ability in an
operations area related to Veterinary or Medical
operationsProfessional staff development, management, training, and
employee counseling skills You will embody our culture by treating
every client with the utmost courtesy and attention, with a keen
sensitivity to the emotional bond between clients and their
pets.Excellent communication and organizational skills that
highlight your ability to provide a positive, friendly, and
welcoming environment at all times.Superior interpersonal skills
and be able to develop and maintain positive working relationships
with others.Listening and responding appropriately to the concerns
of clients and team member. Previous experience as a veterinary
receptionist, medical secretary, or customer service representative
strongly preferred. Ability to be flexible in your
scheduleEducation, License and Job Requirements: -Associates degree
or equivalent work experience preferredSchedule: Full time hours 36
hours a week including one weekend shift per week and 3 holiday
shifts a year. About Bulger Veterinary Hospital: Bulger is a
full-service hospital that offers comprehensive care that includes
General Practice, 24-hour Emergency Services, and Specialty
Medicine in the areas of Exotics Ophthalmology, Surgery, Internal
Medicine, and Cardiology.Mission: Our mission is to advance the
veterinary profession through our leadership in medicine,
education, business and promotion of the human-animal bond. We
strive to bring together caring, warm and intelligent people who
love to serve and help and are among the best in their field.
Benefits of Working at Bulger Veterinary Hospital:Compensation is
based on experience and skill levelFull-time benefits include
health insurance with the choice of a 100% employer paid plan;
dental, vision, disability, and life insurances; flex spending
accounts for medical and/or dependent care costs; discounted pet
medical care; 401(k); Employee Assistance Program; and paid time
off, uniforms, and a generous CE allowance.Working with a talented,
caring and enthusiastic teamEthos is an Equal Opportunity Employer.
Ethos does not discriminate on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, physical or mental
disability, national origin, veteran status or any other basis
covered by appropriate law. All employment is decided on the basis
of qualifications, competence, merit, and business need.
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Keywords: Ethos Veterinary Health LLC, Lawrence , Client Care Supervisor, Other , Lawrence, Massachusetts
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