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Call Center Representative - Remote after training

Company: Mass General Brigham Community Physicians
Location: Lawrence
Posted on: September 22, 2022

Job Description:

About UsA member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?General OverviewWe are seeking a full-time, 40-hour Call Center Representative to work Monday through Friday, 8:30am to 5:00pm.The Call Center Representative handles a high volume of inbound calls (about 65 per day) on behalf of Pentucket Medical Associates, providing outstanding service to our callers by answering questions, handling complaints, and troubleshooting problems.LocationOur Call Center is based out of our RiverWalk location in Lawrence, MA (500 Merrimack Street). Employees are expected to be onsite for all hours worked during onboarding/training. There are options for 100% remote and hybrid work after the successful completion of the first 90 days of employment.Essential Functions Screens and directs to appropriate location and/or department Schedules patient appointments from sick to follow ups; virtual or in person; managing patient call backs to nurses and/or medical assistant; requesting medication refills Understands and strives to meet or exceed call center patient experience Engages with callers, confirming and clarifying information, diffusing escalated situations, as needed Keeps records of all conversations in our call center database Adheres to all company policies and procedures Other duties as assignedQualifications - External Qualifications High school diploma or GED 1 or more years working in a Call Center preferred Previous experience in a medical office environment preferred Ability to thrive in a fast-paced environment, multitasking Bilingual is a plusEEO StatementMass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Job Type: Full-timePay: $18.00 per hourSchedule: 8 hour shiftAbility to commute/relocate: Lawrence, MA 01843: Reliably commute or planning to relocate before starting work (Required)Experience: Call center: 1 year (Preferred) Customer service: 1 year (Preferred)Work Location: One location

Keywords: Mass General Brigham Community Physicians, Lawrence , Call Center Representative - Remote after training, Other , Lawrence, Massachusetts

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