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Clerk IV - Statewide

Company: Commonwealth of Massachusetts: Executive Office of
Location: Lawrence
Posted on: January 17, 2023

Job Description:

Description General Summary



The Department of Transitional Assistance is seeking qualified, service driven individuals for Clerical Support. Our ideal candidate will provide routine information concerning agency programs and services, including Transitional Aid for Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled, and Children (EAEDC), and Supplemental Nutrition Assistance Program (SNAP).



Duties and Responsibilities





  • File and retrieve materials such as correspondence, reports, applications, and client case records, in accordance with a prescribed classification system.

  • Staff the front desk, greet clients and visitors, answer telephone calls and refer clients and visitors to appropriate Department staff.

  • Schedule/arrange for conferences, meetings, interviews, appointments, or similar activities and notify appropriate parties, orally and in writing.

  • Maintain local office logs, records, electronic data and PC applications according to established procedures.

  • Operate standard and specialized office machines and equipment such as copiers, faxes, postage meters, shredders, image systems, personal computers, or similar equipment.

  • Compile statistical information to be included in reports of agency activities.

  • Perform typing, word processing and data entry duties as required.

  • Receive, collate, and distribute incoming mail, faxes, memos, reports, and other communication to appropriate staff.





    Required Qualifications





    • Ability to communicate effectively both orally and in writing.

    • Ability to deal tactfully and establish and maintain harmonious working relationships.

    • Ability to exercise problem solving skills and sound judgment, including the exercise of discretion in handling confidential information.

    • Ability to utilize computer-based systems, general office machines and equipment such as photocopiers, faxes, scanners, telephone systems, postage meters, calculators, shredders, or similar equipment.

    • Ability to assess and prioritize tasks.

    • Knowledge of the types and applications of standard office filing systems.

    • Ability to follow written and oral instructions and work accurately with names, numbers, codes and/or symbols.

    • Ability to determine the proper format and procedure for assembling items of information.

    • Ability to file material in accordance with standard filing procedures and to maintain accurate records.

    • Ability to coordinate the efforts of others in accomplishing assigned work objectives.





      Preferred Qualifications





      • Excellent organizational skills.

      • Demonstrate self-motivation, resourcefulness, detail-orientation, and high energy.

      • Demonstrate outstanding data entry and proofreading skills.

      • Excellent communication and interpersonal skills.

      • Ability to prioritize and handle multiple projects.

      • Demonstrated compassion for clients.

      • Proficient in Microsoft Office with the ability to quickly learn new computer programs.

      • Given the population served, bilingual or multilingual fluency.





        TO APPLY:



        Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.



        About The Department of Transitional Assistance:



        The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.



        Learn more about our services and programs visit: www.mass.gov/dta



        Total Compensation:



        As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:





        • 75% state paid medical insurance premium

        • Dental and Vision Insurance

        • Flexible Spending Account and Dependent Care Assistance program

        • Low cost basic and optional life insurance

        • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

        • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

        • Tuition Benefit for employee and spouse at state colleges and universities

        • Short-Term Disability and Extended Illness program participation options

        • Incentive-based Wellness Programs

        • Professional Development and Continuing Education opportunities

        • Qualified Employer for Public Service Student Loan Forgiveness Program





          Pre-Hire Process:



          A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."



          Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.



          Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.



          If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form .



          For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

          Qualifications First consideration will be given to those applicants that apply within the first 14 days.





          Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:





          I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *





          II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *





          III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *





          IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*





          * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.







          Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.






          An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

          Official Title: Clerk IVPrimary Location: United States-Massachusetts-Fitchburg - 49 Nursery LaneJob: Administrative ServicesAgency: Department of Transitional AssistanceSchedule: Full-timeShift: DayJob Posting: Dec 30, 2022, 3:15:18 PMSalary: 44,775.90 - 59,232.16 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jennifer Barthelemy/Jennifer.Barthelemy@mass.gov - 6174133663Bargaining Unit: 01-NAGE - Clerical/Administrative

Keywords: Commonwealth of Massachusetts: Executive Office of, Lawrence , Clerk IV - Statewide, Other , Lawrence, Massachusetts

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