Customer Service Representative

Company: Orion Lighting
Location: Lawrence
Posted on: March 16, 2023

Job Description:

Are you focused and driven with a desire to serve others? Our Customer Service Representative position will allow you to bring sincerity, integrity, and idealism to your customer base along with working alongside an enjoyable team. This role is a part of the Voltrek team, a subsidiary of Orion Energy Systems, Inc. Apply now to take the next step in your career. Who you are: An outstanding individual that brings enthusiasm to your group. You are motivating and inspiring. You get satisfaction from helping others and enjoy interacting with people. Your organizational skills are top-tier, and you strive to have a positive impact on other people. Primary Purpose: The primary purpose of the Customer Service Representative position will provide excellent sales support to our Customers and Sales Professionals. The position will be able to work cross-functionally throughout the organization and interface with external partners and customers to promote the company and assist with customer service activities. Job Highlights: * Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels. * Update CRM with pertinent information to process orders * Coordinate the hand off installation projects from the Sales to the Project Management team * Answer customer inquiries about their orders while providing best-in-class service * Create and maintain exceptional customer experiences and continuously build relationships. * Interface effectively with all other business units (Finance, Accounting, Sales Support, etc.) to meet business needs with high levels of integrity and customer service Experience and Qualifications: * Associate degree in Business Administration or related field, or equivalent years of education or experience * Exceptional communication skills, both written and verbal * Effective multi-tasker with excellent organizational skills * Proficient in Microsoft Office products (Outlook, Word, Excel, etc.) * Customer-focused orientation and ability to adapt/respond to different types of characters What we can offer you: * Health, Dental, and Vision insurance starting the 1st of the month following date of hire. * Company paid benefits starting 1stof the month following date of hire. * Life Insurance * Short/Long Term Disability * Company contributions to flex savings and health savings accounts * Traditional or Roth 401k eligible after 60 days - with company match * 8 hours of paid Volunteer time per year * Paid Time Off starting day 1! Our Company is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Monday - Friday, 8:00 am - 5:00 pm EST

Keywords: Orion Lighting, Lawrence , Customer Service Representative, Other , Lawrence, Massachusetts