Patient Service Representative Team Lead

Company: Greater Lawrence Family Health Center
Location: Lawrence
Posted on: March 18, 2023

Job Description:

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative, Lead. Patient Service Representative, Leads provide day to day leadership and support to the patient services team. Preforms functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.Must be able to don appropriate personal protective equipment (PPE).Trains new hires on policies, procedures and job duties.Leads the day to day task of the medical assistant team.Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.Notify appropriate staff of patient's arrival. Follow cancellation and rescheduling procedures.Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)QualificationsHigh School diploma or GED certificateTraining in a Medical or Administrative fieldBilingual; Spanish and EnglishComputer knowledgeExcellent communication skillsAbility to work flexible hours, evenings, and weekend coverageGLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Keywords: Greater Lawrence Family Health Center, Lawrence , Patient Service Representative Team Lead, Other , Lawrence, Massachusetts