Operations Support Specialist
Company: usagov
Location: Lawrence
Posted on: May 25, 2023
|
|
|
Job Description:
Summary
This position is located in Field Operations Directorate, Office of
Field Operations, District 11, Lawrence Field Office.
As an Operations Support Specialist, you will provide a variety of
management services essential to the direction and operation of
USCIS, assist management in administering policies and procedures,
and provide advice and instruction to fellow your employees.
This job is open to
Federal employees who meet the definition of a "surplus" or
"displaced" employee.
Current or former competitive service federal employees.
Individuals eligible under a special authority not listed above,
but defined in the federal hiring regulations.
Current Federal Employees with competitive status, Reinstatement,
OPM Interchange Agreement, Surplus/Displaced eligibles, VEOA
eligibles, VRA (up to GS-11), Schedule A, 30% Disabled Veterans,
Certain Military Spouses, and other Non-Competitive Hiring
Authorities.
Videos
Duties
Requirements
Conditions of Employment
Conditions of Employment:
This position IS NOT considered "essential" for purposes of
reporting to work when the facility might otherwise be closed.
Residency Requirement: There is a residency requirement for all
applicants not currently employed by U.S. Citizenship and
Immigration Services. This residency requirement states that
candidates must have, for three of the last five years immediately
prior to applying for this position; (1) resided in the United
States; OR (2) worked for the United States Government as an
employee overseas in a Federal or Military capacity, OR (3) been a
dependent of a U.S. Federal or Military employee serving
overseas.
Probationary Period: You may be required to serve a probationary
period of 1 year.
Qualifications
The qualifications for this position must be met by 11:59 PM
(Eastern Time) on 05/24/2023.
Current Federal employees must have served 52 weeks at the lower
grade or equivalent grade band in the Federal service. The
Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on
05/24/2023.
GS-05: You qualify at the GS-05 level if you possess three (3)
years of general experience, one (1) year of which was equivalent
to at least the GS-04 level in the federal government, that
equipped you with the skills needed to successfully perform the
duties of the position. You must have experience performing the
following duties:
Please ensure EACH work history includes ALL of the following
information:
Note: Overstating your qualifications and/or experience in your
application materials or application questionnaire may result in
your removal from consideration.
Federal Experience: If you are using current or prior federal
experience as a basis for qualifying for this position, the grade
levels and length of employment (mm/dd/year) at each grade level
must be listed in your work history. This information will be
further validated if selected for this position.
National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build criteria competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer service. Please
provide the dates and amount of time/hours worked earning this
experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not
qualify based on experience or education alone, you may be able to
qualify based on a combination of your experience and education.
For more information on combining education and experience, visit
the following website: General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not
use your education when deciding if you're qualified for the job.
For verification purposes, the transcript submitted must include
your name and educational institution.
Additional information
Background Investigation: To ensure the accomplishment of our
mission, DHS requires every employee to be reliable and
trustworthy. To meet those standards, all selected applicants must
undergo and successfully pass a background investigation. This may
include a review of financial issues such as delinquency in the
payment of debts, child support and/or tax obligations, as well as
certain criminal offenses and illegal use or possession of drugs.
The background investigation process is initiated after a selection
is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed or the position is
designated a Sensitive National Security position, all selected
candidates must meet the requirements for these clearances or
Sensitive National Security position prior to placement AND
maintain that level of clearance or national security eligibility
while encumbering the position.
Special Employment Consideration:The Department of Homeland
Security encourages persons with disabilities to apply, to include
persons with intellectual, severe physical or psychiatric
disabilities, as defined by 5 CFR - 213.3102(u), and/or Disabled
Veterans with a compensable service-connected disability of 30
percent or more as defined by 5 CFR - 315.707. Veterans, Peace
Corps, VISTA volunteers, and persons with disabilities possess a
wealth of unique talents, experiences, and competencies that can be
invaluable to the DHS mission. If you are a member of one of these
groups, you may not have to compete with the public for federal
jobs. To determine your eligibility for non-competitive appointment
and to understand the required documentation, click on the links
above or contact the Servicing Human Resources Office listed at the
bottom of this announcement.
USCIS uses E-Verify, an Internet-based system, to confirm the
eligibility of all newly hired employees to work in the United
States. Learn more about E-Verify, including your rights and
responsibilities.
If you receive a conditional offer of employment for this position,
you will be required to complete an Optional Form 306, Declaration
for Federal Employment, and to sign and certify the accuracy of all
information in your application, prior to entry on duty. False
statements on any part of the application may result in withdrawal
of offer of employment, dismissal after beginning work, fine, or
imprisonment.
It is our responsibility to eliminate any risks to national
security, public health, and public safety that could be posed by
individuals who use illegal drugs. This position may be subject to
random testing as a condition of employment. A positive drug test
or refusal to be tested will result in disciplinary action, up to
and including removal from Federal service.
Note: If you previously retired from the Federal service and are
receiving an annuity, your salary may be offset by the amount of
your annuity.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
You will be evaluated for this position based upon information
reflected in your resume. Your resume must support your responses
to the job specific assessment questionnaire, level of education
claimed, experience, and/or training. To remain in consideration
for this position, please ensure your resume covers this
requirement and that your resume has been successfully submitted as
part of your on-line application package.
Creation of this package includes completing the on-line
assessment(s), uploading your resume, and uploading any required
supporting documents. (See the "How To Apply" section of this
announcement.)
NOTE: Your resume and supporting documentation will be verified. If
you rated yourself higher than what is supported by your
application material, you may be excluded from consideration for
this job. Please follow all instructions carefully. Errors or
omissions may affect your rating or consideration for
employment.
If you are found best qualified, you may be referred to the hiring
manager for consideration and may be called for an interview.
The assessment for this job will measure the following
competencies:
Agency Career Transition Assistance Program (CTAP) or the
Interagency Career Transition Assistance Program (ICTAP)
Eligible:If you have never worked for the federal government, you
are not CTAP/ICTAP eligible. View information about CTAP or ICTAP
eligibility on OPM's Career Transition Resources website. To be
considered well qualified under CTAP/ ICTAP, you must be placed in
the Well-Qualified category for this position, as described above.
In addition, you must submit the supporting documents listed under
the required documents section of this job announcement.
Note: Applicants who are referred to the hiring office for
selection consideration may be required to complete a writing
sample and/or other writing exercise as part of the
interview/selection process. If the hiring office decides to
request a writing sample and/or other writing exercise as part of
its selection process, a designated contractor or Agency
representative will contact you to: (1) inform you of this
requirement; and (2) provide further instructions.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
Resume: You must submit a resume that clearly demonstrates you have
experience that meets the requirements of this position as outlined
in the "Qualifications" section. USCIS' Human Resources Office will
only review the first 5 pages of your resume to determine your
eligibility/qualifications.
To ensure that you include all necessary information within the
first 5 pages of your resume, you are highly encouraged to save and
submit your resume as a PDF instead of submitting it through Resume
Builder or a word-processing program such as Word or Google
Docs.
Your responses to the job questionnaire
https://apply.usastaffing.gov/ViewQuestionnaire/11967959, which are
submitted through the on-line application process in USAJOBS, DO
NOT need to be attached as an additional document to your
application.
Are you qualifying based on education? Submit a copy of your
college transcript (unofficial is acceptable) from an accredited
institution. Once selected and prior to appointment, applicants
must provide an official college transcript. Education completed in
foreign colleges or universities may be used to meet Federal
qualification requirements if you can show that your foreign
education is comparable to education received in accredited
educational institutions in the United States. For example,
specific courses accepted for college-level credit by an accredited
U.S. college or university, or foreign education evaluated by an
organization recognized for accreditation by the Department of
Education as education equivalent to that gained in an accredited
U.S. college or university. It is your responsibility to provide
such evidence with your application. See Recognition of Foreign
Qualifications for more information.
Are you a veteran? You must provide acceptable documentation of
your preference or appointment eligibility. The member 4 copy of
your DD214, "Certificate of Release or Discharge from Active Duty,"
is preferable. If claiming 10 point preference, you will need to
submit a Standard Form (SF-15), "Application for 10-point Veterans'
Preference." If applying based on eligibility under the Veterans
Opportunity to Work (VOW) Act, you must submit certification from
the Armed Forces that you will be discharged or released from
active duty within 120 days from the date on the certification.
This must indicate your dates of service, your rank, and confirm
that you will be separated under honorable conditions. View more
veterans' information.
Are you a current or former Federal employee? Submit a copy of your
official SF-50 (no text version) or other official "Notification of
Personnel Action" document that shows the following
information:
If you are a current CIS employee and need access information to
eOPF, contact USCIS.EOPF@uscis.dhs.gov. For all other agencies
please see your servicing Human Resources Office.
You may be asked to provide a copy of your recent performance
appraisal and or incentive awards. If you are a Federal employee
and have received a current performance rating, it is strongly
encouraged that a copy accompanies your application submission.
Are you claiming special priority selection rights under the Agency
Career Transition Assistance Program (CTAP) or the Interagency
Career Transition Assistance Program (ICTAP)? Submit:
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
Please read the entire announcement and all instructions before you
begin an application.
To apply for this position, you must complete the initial online
application, to include submission of the documentation specified
in the Required Documents section above. The complete application
package must be submitted by 11:59 PM (ET) on 05/24/2023 to receive
consideration. The application process is as follows:
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account
(https://my.usajobs.gov/Account/Login). All of your applications
will appear on the Welcome page. The application record in your
USAJOBS account provides the Announcement Status and a "You applied
on" date. This information does not confirm the agency application
status. Use the "Track this Application" link for additional
information regarding the agency application status, the
documentation you submitted and any correspondence we have sent
related to this application. The Announcement Status will appear
along with the date your application was last updated. For
information on what each Announcement Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
We strongly encourage you to apply online. If you cannot apply
online, you must contact the Human Resource Office listed below at
least one business day prior to 05/24/2023 for instructions.
Applications will not be accepted by mail.
To ensure compliance with an applicable preliminary nationwide
injunction, which may be supplemented, modified, or vacated,
depending on the course of ongoing litigation, the Federal
Government will take no action to implement or enforce the COVID-19
vaccination requirement pursuant to Executive Order 14043 on
Requiring Coronavirus Disease 2019 Vaccination for Federal
Employees. Therefore, to the extent a Federal job announcement
includes the requirement that applicants must be fully vaccinated
against COVID-19 pursuant to E.O. 14043, that requirement does not
currently apply. Federal agencies may request information regarding
the vaccination status of selected applicants for the purposes of
implementing other workplace safety protocols, such as protocols
related to masking, physical distancing, testing, travel, and
quarantine.
Guidance from the Task Force is available at: Protecting the
Federal Workforce.
Agency contact information
HROC Staffing Help Desk
Phone
952-697-8380
Email
HROCStaffingHelpDesk@uscis.dhs.gov
Next steps
Once you submit your application, we will assess your experience
and training, identify the best qualified applicants, and refer
those applications to the selecting official for further
consideration and a possible interview. Your status will be updated
on USAJOBS throughout the process. To check your status, log on to
your USAJOBS account, click on "Track this Application." We expect
to make a final job offer within 90 days after the deadline for
applications. If you are selected, we will conduct a
suitability/security background investigation.
Telework: USCIS provides telework opportunities for eligible
employees serving in positions approved to work at an alternate
work site in accordance with agency policy. Teleworkers are
required to work at the official worksite at least two days during
each bi-weekly pay period. Teleworkers are expected to work during
dismissals and closures or request leave.
USCIS may fill one or more positions using this vacancy.
Additional information pertaining to your interest and availability
for this position may be needed after the closing date of the job
opportunity announcement; therefore, a timely response to these
requests must be adhered to in order to remain in
consideration.
Conditions of Employment Reminder: If you fail to meet the
conditions of employment or any other pre-employment requirements,
such as missing any of the scheduled appointments, the hiring
agency may rescind their tentative offer of employment.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Resume: You must submit a resume that clearly demonstrates you have
experience that meets the requirements of this position as outlined
in the "Qualifications" section. USCIS' Human Resources Office will
only review the first 5 pages of your resume to determine your
eligibility/qualifications.
To ensure that you include all necessary information within the
first 5 pages of your resume, you are highly encouraged to save and
submit your resume as a PDF instead of submitting it through Resume
Builder or a word-processing program such as Word or Google
Docs.
Your responses to the job questionnaire
https://apply.usastaffing.gov/ViewQuestionnaire/11967959, which are
submitted through the on-line application process in USAJOBS, DO
NOT need to be attached as an additional document to your
application.
Are you qualifying based on education? Submit a copy of your
college transcript (unofficial is acceptable) from an accredited
institution. Once selected and prior to appointment, applicants
must provide an official college transcript. Education completed in
foreign colleges or universities may be used to meet Federal
qualification requirements if you can show that your foreign
education is comparable to education received in accredited
educational institutions in the United States. For example,
specific courses accepted for college-level credit by an accredited
U.S. college or university, or foreign education evaluated by an
organization recognized for accreditation by the Department of
Education as education equivalent to that gained in an accredited
U.S. college or university. It is your responsibility to provide
such evidence with your application. See Recognition of Foreign
Qualifications for more information.
Are you a veteran? You must provide acceptable documentation of
your preference or appointment eligibility. The member 4 copy of
your DD214, "Certificate of Release or Discharge from Active Duty,"
is preferable. If claiming 10 point preference, you will need to
submit a Standard Form (SF-15), "Application for 10-point Veterans'
Preference." If applying based on eligibility under the Veterans
Opportunity to Work (VOW) Act, you must submit certification from
the Armed Forces that you will be discharged or released from
active duty within 120 days from the date on the certification.
This must indicate your dates of service, your rank, and confirm
that you will be separated under honorable conditions. View more
veterans' information.
Are you a current or former Federal employee? Submit a copy of your
official SF-50 (no text version) or other official "Notification of
Personnel Action" document that shows the following information:
If you are a current CIS employee and need access information to
eOPF, contact USCIS.EOPF@uscis.dhs.gov. For all other agencies
please see your servicing Human Resources Office.
You may be asked to provide a copy of your recent performance
appraisal and or incentive awards. If you are a Federal employee
and have received a current performance rating, it is strongly
encouraged that a copy accompanies your application submission.
Are you claiming special priority selection rights under the Agency
Career Transition Assistance Program (CTAP) or the Interagency
Career Transition Assistance Program (ICTAP)? Submit:
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
How to Apply
Please read the entire announcement and all instructions before you
begin an application.
To apply for this position, you must complete the initial online
application, to include submission of the documentation specified
in the Required Documents section above. The complete application
package must be submitted by 11:59 PM (ET) on 05/24/2023 to receive
consideration. The application process is as follows:
To update your application, excluding External Assessment
responses, at any time during the announcement open period, return
to your USAJOBS account. There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account
(https://my.usajobs.gov/Account/Login). All of your applications
will appear on the Welcome page. The application record in your
USAJOBS account provides the Announcement Status and a "You applied
on" date. This information does not confirm the agency application
status. Use the "Track this Application" link for additional
information regarding the agency application status, the
documentation you submitted and any correspondence we have sent
related to this application. The Announcement Status will appear
along with the date your application was last updated. For
information on what each Announcement Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
We strongly encourage you to apply online. If you cannot apply
online, you must contact the Human Resource Office listed below at
least one business day prior to 05/24/2023 for instructions.
Applications will not be accepted by mail.
To ensure compliance with an applicable preliminary nationwide
injunction, which may be supplemented, modified, or vacated,
depending on the course of ongoing litigation, the Federal
Government will take no action to implement or enforce the COVID-19
vaccination requirement pursuant to Executive Order 14043 on
Requiring Coronavirus Disease 2019 Vaccination for Federal
Employees. Therefore, to the extent a Federal job announcement
includes the requirement that applicants must be fully vaccinated
against COVID-19 pursuant to E.O. 14043, that requirement does not
currently apply. Federal agencies may request information regarding
the vaccination status of selected applicants for the purposes of
implementing other workplace safety protocols, such as protocols
related to masking, physical distancing, testing, travel, and
quarantine.
Guidance from the Task Force is available at: Protecting the
Federal Workforce.
Agency contact information
HROC Staffing Help Desk
Phone
952-697-8380
Email
HROCStaffingHelpDesk@uscis.dhs.gov
Next steps
Once you submit your application, we will assess your experience
and training, identify the best qualified applicants, and refer
those applications to the selecting official for further
consideration and a possible interview. Your status will be updated
on USAJOBS throughout the process. To check your status, log on to
your USAJOBS account, click on "Track this Application." We expect
to make a final job offer within 90 days after the deadline for
applications. If you are selected, we will conduct a
suitability/security background investigation.
Telework: USCIS provides telework opportunities for eligible
employees serving in positions approved to work at an alternate
work site in accordance with agency policy. Teleworkers are
required to work at the official worksite at least two days during
each bi-weekly pay period. Teleworkers are expected to work during
dismissals and closures or request leave.
USCIS may fill one or more positions using this vacancy.
Additional information pertaining to your interest and availability
for this position may be needed after the closing date of the job
opportunity announcement; therefore, a timely response to these
requests must be adhered to in order to remain in
consideration.
Conditions of Employment Reminder: If you fail to meet the
conditions of employment or any other pre-employment requirements,
such as missing any of the scheduled appointments, the hiring
agency may rescind their tentative offer of employment.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: usagov, Lawrence , Operations Support Specialist, Other , Lawrence, Massachusetts
|
Click
here to apply!
|
