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Quality Analyst, Retail Technology

Company: New Balance
Location: Lawrence
Posted on: June 23, 2022

Job Description:

Who We AreSince 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.Job MissionWe are actively seeking an experienced and motivated Analyst to join our Retail QA team. The newly created team is responsible for the quality of vendor developed software and configuration acceptance into the New Balance ecosystem of our global retail platform. At New Balance, we seek active learners who love to use technology to solve challenging problems and create efficiencies along the way to ultimately enhance our customer experience. This role works as part of the retail technology team to drive functionality and quality out to the business and together with the rest of the team to push New Balance as an innovator for years to come. The position will be based out of the NB's Lawrence, MA location. This Job requires work to be performed on site in the retail technology lab about 75% of the time based on projects and initiatives, with flexibility to work from home when appropriate.Major Accountabilities

  • Maintain, setup, teardown, test lab of POS equipment
  • Create detailed, comprehensive and well-structured test cases
  • Estimate, prioritize, plan and assist with all testing activities on a variety of applications
  • Report in detail test case failures back to vendor/ dev team and assist in management of subsequent rounds of QA unit testing and E2E UAT
  • Report metrics around test execution and defects
  • Participate in functionality design sessionsRequirements For Success
    • 2+ Years previous experience in a QA role and a solid understanding of testing methodologies and/ or have relevant experience working firsthand with retail applications.
    • Ability to establish procedures, standards and systems for retail technology QA team
    • Experience writing/maintaining functional tests
    • Experience working in an Agile/Scrum/Kanban process & waterfall
    • Experience in writing clear, concise and comprehensive scenarios and test cases
    • Experience managing, executing, and reporting on multiple testing efforts across different products
    • Strong analytical skills in assessing user, functional, and technical requirements and documentation and identifying high risk and key test areas
    • Strong problem solving and troubleshooting skills
    • Extremely detailed, project and results oriented
    • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, and effective intra- and inter-group communications
    • Ability to use a retail customer's perspective and apply it to everyday work is preferred
    • Experience with retail technology systems, concepts and business processes preferred
    • Experience using Jira, ADO, or other workflow applications preferredOur BenefitsOur products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.Learn More About Our BenefitsFlexible Work Schedule:New Balance is committed to creating a culture that allows our associates to do their best work. Our corporate work-from-home policy does not mandate an arbitrary number of days in-office. Instead, we've designed a flexible hybrid model that empowers individual teams by letting the type of work dictate where it will most effectively be performed. We are capitalizing on this unique opportunity to evolve how we work based on efficiency, productivity, and the well-being of our associates.Equal Opportunity EmployerNew Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Keywords: New Balance, Lawrence , Quality Analyst, Retail Technology, Professions , Lawrence, Massachusetts

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