Case Management Supervisor -Children Youth Families Essex North Site Office

Company: Commonwealth of Massachusetts: Executive Office of
Location: Lawrence
Posted on: May 19, 2023

Job Description:

Description The Department of Mental Health (DMH) is seeking qualified professionals for the position of Child/Adolescent Human Services Coordinator II Supervisor to promote services that are clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent.

The selected candidate assists DMH leadership team in developing plans for the service system, serves as a DMH system integration specialist and liaison to Childrens Behavioral Health Initiative (CBHI), Community Service Agencies (CSAs) and community providers as well as coordinates referrals from Service Authorization to providers and case managers, and provides supervision to case management as needed.

Please Note: This is a full-time, 37.5 hours per week position, the hours are 9:00am-5:00pm with Saturday and Sunday as days off.

Duties and Responsibilities (these are a general summary and not all inclusive):

* Provides education to CSA staff about DMH services, including clinical criteria and specific service authorization criteria.

* Authorizes access to DMH community resources as available for youth receiving Intensive Care Coordination ICC services through CBHI.

* Facilitates DMH service application process for youth in need of services beyond those provided by CBHI.

* Provides consultation to CSA care planning teams, including attending care planning team as needed.

* Actively participates in local system of care meetings.

* Maintains requested data related to CSA/DMH interface.

* Provides weekly individual or group supervision to Human Service Coordinator I (HSC I) to assist, monitor and provide feedback in order to ensure that quality services are provided to consumers.

* Trains and orients new staff to DMH case management policies and procedures and to services in the local Site and North East Area.

* Educates all interested parties of the referral and eligibility determination process and completes initial screening of referrals.

* Provides consultation to families, other agencies and service providers regarding DMH and community mental health services.

* Monitors client wait list and prioritizes case assignment and approves case closings to HSC I.

* Monitors consumer records to assure that all necessary documentation is complete and up-to-date.

* Develops and maintains working relationships with community and other state agencies, in order to identify unmet needs and to effectively access a comprehensive range of services for consumers.

* Provides case management services to consumers including providing transportation to consumers when necessary.

* Assumes and/or delegates responsibility for supervisees' clients when supervisee is absent or unavailable, assuring continuity of services to consumers.

* Participates in the development of clinical and administrative policy through membership in the North East Area Child/ Adolescent Committee and involvement in special projects as needed.

* Participates in bi-weekly supervision with the Site Director or designee.

* Prepare/maintain statistical, administrative and narrative reports as needed to document services and assist in program planning.

Required Qualifications:

* Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.

* Knowledge of the principles, practices and techniques of counseling.

* Familiarity with the types of programs and services available to individuals living with mental illness.

* General understanding of interviewing techniques.

* Knowledge of methods of general report writing with the ability to assess case management process and results.

Preferred Qualifications:

* Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.

* Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.

* Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

* Master's Degree in social work, counseling, related field preferred

* Given the population served, bilingual or multilingual fluency.

Working Conditions:

* This is a full-time, 37.5 hours per week position, the hours are 9:00am-5:00pm with Saturday and Sunday as days off.

* This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs and other accessible community settings. Candidates will need access to a reliable motor vehicle for transportation.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the



For questions regarding this position please contact Carol Duggan at or call 978-851-7321 x2395


Qualifications First consideration will be given to those applicants that apply within the first 14 days. Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required. In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.




Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.





An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.



The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Human Services Coordinator IIPrimary Location: United States-Massachusetts-Lawrence - 280 Merrimack StJob: Community and Social ServicesAgency: Department of Mental HealthSchedule: Full-timeShift: DayJob Posting: Apr 28, 2023, 5:47:37 PMNumber of Openings: 1Salary: 63,831.04 - 87,081.54 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Saned Diaz ,saned.diaz2@mass.gov - 6178948552Bargaining Unit: 08-SEIU - Local 509 - Social/RehabilitationConfidential: NoHybrid Work Eligible: Yes

Keywords: Commonwealth of Massachusetts: Executive Office of, Lawrence , Case Management Supervisor -Children Youth Families Essex North Site Office, Professions , Lawrence, Massachusetts