Maintenance Coordinator
Company: Penske
Location: Lawrence
Posted on: September 25, 2024
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Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
KEY RESPONSIBILITIES This position will be located at the Penske
facility located at 650 South Union Street in Lawrence, MA.
Maintenance Service Customer Support • Maintain Service Net Planner
with PMs campaigns, repairs from drive-ins, call-ins, and 24/7
calls, and off lease/on lease. Start R/O's, schedule pick-ups and
vendor outside work. • Partner with Centralized PM Scheduling
Operations and Outside RO Management teams to foster collaboration
in support of the customer. • Greet customers at the location and
provide quality phone service. Respond to customer inquiries
regarding billing and scheduling. Inventory Productivity • Full
oversight of inventory productivity at the branch(es) for timely
service support while mitigating risk of inventory loss. • Maintain
optimal inventory levels through ordering parts according to
sourcing procedure ensuring suppliers deliver purchases defect-free
and on-time through partnering with Centralized Parts Ordering on a
daily basis. • Receive and store parts in an organized and easily
accessible manner. Ensure that updates to PartsNet occur timely,
complete frequent inventory cycle counts and ensure parts are
available when needed. • Manage the new & used battery inventory
and ensure that tires are on hand in the right quantity and
specifications in an organized manner. • Ensure warranty items are
shipped and are received on time, as well as follow-up on returns
and warranty-grams in partnership with the warranty department.
Process Analytics • Perform process analyses and reviews in areas
such as Inventory, maintenance profitability, warranty campaigns,
cycle counts, RO reviews and other areas. Investigate and recommend
solutions and/or guidance to issues posing a risk to the drivers of
profitability. • Use systems such as ServiceNet or AS400 to
understand the operational dynamics for problem solving and process
improvement. Other Responsibilities • Projects and tasks as
assigned by Branch Financial Manager and District Financial
Manager. Qualifications: • High school diploma or equivalent
required, degree preferred • Interpersonal and relationship
building skills with an ability to collaborate with branch team
members. • Competent written and verbal communication skills • 2
years+ experience in customer service and operations experience
required • 2 years working in service and parts department
preferred • Agile and quick learner, enjoys collaborative projects
and continuous education • Advanced computer skills including
Microsoft Word, Excel, Outlook and PowerPoint required • Regular,
predictable, full attendance is an essential function of the job •
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required. Physical Requirements: -The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. -The
associate will be required to: read; communicate verbally and/or in
written form; remember and analyze certain information; and
remember and understand certain instructions or guidelines. -While
performing the duties of this job, the associate may be required to
stand, walk, and sit. The associate is frequently required to use
hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. Job Category: Administrative Job Function: Administrative
Support Job Family: General Administration Address: 650 South Union
Street Primary Location: US-MA-Lawrence Employer: Penske Truck
Leasing Co., L.P. Req ID: 2408419 Date posted: 09/16/2024
Keywords: Penske, Lawrence , Maintenance Coordinator, Professions , Lawrence, Massachusetts
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